ENG – 212 BUSINESS COMMUNICATION

ENG – 212  BUSINESS  COMMUNICATION

COURSE CONTENTS:

1.                   COMMUNICATION PROCESS.

1.1.              PURPOSES OF COMMUNICATION.

1.2.              COMMUNICATION PROCESS.

1.3.              DISTORTIONS IN COMMUNICATION.

1.4.              COMMUNICATION FLOW.

1.5.              CONSOLIDATION OF COMMUNICATION.

1.6.              COMMUNICATION FOR SELF DEVELOPMENT.

2.                   COMMUNICATION SKILLS

2.1.              SIGNIFICANCE OF SPEAKING.

2.2.              VERBAL AND NON-VERBAL MESSAGES.

2.3.              STRATEGIC STEPS OF SPEAKING.

2.4.              CHARACTERISTICS OF EFFECTIVE ORAL MESSAGES.

2.5.              COMMUNICATION TRAFFICKING.

2.6.              ORAL PRESENTATION.

3.                   QUESTIONING SKILLS

3.1.              NATURE AND TYPES OF QUESTIONS.

3.2.              CHARACTERISTICS OF A GOOD QUESTIONS.

3.3.              QUESTIONING STRATEGY.

4.                   LISTENING SKILLS

4.1.              PRINCIPLES OF ACTIVE LISTENING.

4.2.              SKILLS OF ACTIVE LISTENING.

4.3.              BARRIERS TO LISTENING.

4.4.              REASONS OF POOR LISTENING.

4.5.              GIVING FEEDBACK.

5.                   INTERVIEWING SKILLS

5.1.              SIGNIFICANCE OF INTERVIEWS.

5.2.              CHARACTERISTICS OF INTERVIEWS.

5.3.              ACTIVITIES OF AN INTERVIEWING SITUATION.

5.4.              TYPES OF INTERVIEWING STRATEGY.

6.                   REPORT WRITING

6.1.              GOALS OF REPORT WRITING.

6.2.              REPORT FORMAT.

6.3.              TYPES OF REPORTS.

6.4.              REPORT WRITING STRATEGY.

7.                   READING COMPREHENSION

7.1.              READING PROBLEMS.

7.2.              FOUR READING SKILLS.

8.                   GROUP COMMUNICATION

8.1.              PURPOSES OF CONDUCTING MEETINGS.

8.2.              PLANNING A MEETING.

8.3.              TYPES OF MEETINGS.

8.4.              SELECTION OF A GROUP FOR MEETING.

8.5.              GROUP LEADERSHIP SKILLS.

8.6.              RUNNING A SUCCESSFUL MEETING.

8.7.              ACTIVE PARTICIPATION.

BOOKS

1.             EFFECTIVE BUSINESS COMMUNICATION AND REPORT WRITING,  SH. ATA-UR-REHMAN.

2.             TECHNICAL REPORTING,  ULMAN J.N. COULD JR.

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